Refund Policy

Nobody claiming a benefit ever pays

Claims are free, so there is nothing to refund. This policy concerns sponsors only.

Before your window starts

Full refund. Email us before the start time shown on your confirmation and we will cancel and refund in full. The dates return to the calendar for someone else.

While your window is running

Discretionary. Placement is being delivered, so a running window is not automatically refundable. Ask us anyway — if it has only just begun, or something on our side is wrong, we will usually put it right. Refunds we grant are processed as a full reversal, and the placement ends immediately.

After your window ends

No refund, because the placement has been delivered — unless one of the guarantees below applies.

We refund in full when

• The campaign is removed, paused or never goes live during your window.
• Your placement did not appear as described, through a fault on our side.
• The founder fails to deliver the advertised benefit to claimers during your window.
• You were charged twice, or charged in error.

When a member reports a delivery failure, the founder’s related payout is held while we review the claim. If the report is upheld, the campaign is paused and we may refund the affected sponsorship.

How to request one

Email hello@fundedby.app from the address used at checkout, with the campaign name and roughly when you paid. We aim to reply within two business days.

Approved refunds go back to the original payment method through Stripe. Your bank normally shows them within five to ten business days — that part is outside our control.

Chargebacks

Please contact us before raising a chargeback with your bank. A chargeback ends the placement immediately and reverses the founder’s balance, and it is far slower for you than asking us directly.

Read alongside the Sponsor Agreement and the Terms of Service.